All Systems Operational

Uptime over the past 90 days. View historical uptime.
PremiumPay Operational
90 days ago
100.0 % uptime
Today
Administrative UI Operational
90 days ago
100.0 % uptime
Today
Inbound API Operational
90 days ago
100.0 % uptime
Today
Outbound API Operational
90 days ago
100.0 % uptime
Today
Digital Engagement Operational
90 days ago
100.0 % uptime
Today
Digital Payments Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

One Inc PremiumPay Minor Release Notification Dec 9, 2025 19:00-21:00 PST

Minor Release Notification

Summary
This notice is to inform you of an upcoming minor release in the PremiumPay® production environment. This release includes backend service enhancements and security updates.

Release Details
Start Date
12/9/2025

Start Time
7:00 PM PT

Duration
7:00 PM – 9:00 PM PT

Expected Downtime
No downtime is expected.

Affected Components
PremiumPay Digital Payments and Digital Engagement

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,
One Inc Customer Experience Team
Posted on Dec 08, 2025 - 07:57 PST
Dec 9, 2025

No incidents reported today.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
One Inc PremiumPay Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 3, 23:13 PST
Verifying - Verification is currently underway for the maintenance items.
Dec 3, 22:54 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 PST
Scheduled - Maintenance Notification

Summary
This notice is to inform you of scheduled maintenance in the PremiumPay® production environment, which will include security updates on our production environment web servers.

Release Details
Start Date
12/3/2025

Start Time
9:00 PM PT

Duration
9:00 PM – 1:00 AM PT

Expected Downtime
Up to 1 minute

Affected Components
PremiumPay Digital Payments and Digital Engagement

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Nov 10, 07:28 PST
One Inc PremiumPay and Admin Portal Major Release Notification
Completed - The scheduled maintenance has been completed.
Dec 3, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST
Scheduled - Major Release Notification

Summary
This notice is to inform you of a scheduled product release in the PremiumPay® and Admin Portal production environment. The scheduled updates and maintenance will be pushed to production on December 2, 2025.

Release Details
Start Date
12/2/2025

Start Time
9:00 PM PT

Duration
9:00 PM – 2:00 AM PT

Expected Downtime
No downtime is expected.

Affected Components
PremiumPay Digital Payments and Digital Engagement and Admin Portal

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Nov 10, 08:40 PST
Dec 2, 2025
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
One Inc PremiumPay Minor Release Notification
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:00 PST
Scheduled - Minor Release Notification

Summary
This notice is to inform you of an upcoming minor release in the PremiumPay® production environment. This release includes backend service enhancements and security updates.

Release Details
Start Date
11/25/2025

Start Time
7:00 PM PT

Duration
7:00 PM – 9:00 PM PT

Expected Downtime
No downtime is expected.

Affected Components
PremiumPay Digital Payments and Digital Engagement

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,
One Inc Customer Experience Team
Nov 24, 09:37 PST
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