All Systems Operational
Uptime over the past 90 days. View historical uptime.
PremiumPay Operational
90 days ago
100.0 % uptime
Today
Inbound API Operational
90 days ago
100.0 % uptime
Today
Outbound API Operational
90 days ago
100.0 % uptime
Today
Administrative UI Operational
90 days ago
100.0 % uptime
Today
Digital Payments Service Operational
90 days ago
100.0 % uptime
Today
Digital Engagement Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
One Inc Scheduled Maintenance Notification May 15, 2024 20:00-23:00 PDT
Summary
This notice is to inform you of scheduled maintenance in the PremiumPay Staging environment. This maintenance will consist of installing windows security updates on our Staging environment servers. No downtime is expected.

Start Time
Date: 05/15/2024
Start time: 8:00 PM PDT

Expected Downtime
No downtime.

Duration
8:00 PM – 11:00 PM PDT

Components Affected
PremiumPay Digital Payments and Digital Engagement

If you have questions regarding this maintenance, please reach out to our Support Team at supportticket@oneinc.com

Thank you,
One Inc Customer Experience Team
Posted on May 02, 2024 - 12:03 PDT
Past Incidents
May 5, 2024

No incidents reported today.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
One Inc Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 25, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 PDT
Scheduled - Summary
This notice is to inform you of scheduled maintenance in the PremiumPay Production environment. This maintenance will include installing windows security updates to our Production environment web servers. We estimate that there may be up to 1 minute of downtime.

Start Time
Date: 04/24/2024
Start time: 9:00 PM PDT

Expected Downtime
Up to 1 minute.

Duration
9:00 PM – 1:00 AM PDT

Components Affected
PremiumPay Digital Payments and Digital Engagement

If you have questions regarding this maintenance, please reach out to our Support Team at supportticket@oneinc.com

Thank you,
One Inc Support Team
Apr 10, 13:06 PDT
Apr 24, 2024
Apr 23, 2024
One Inc Hotfix Release Notification
Completed - The scheduled maintenance has been completed.
Apr 23, 20:27 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 23, 20:19 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 19:00 PDT
Scheduled - Summary
This notice is to inform you of an upcoming hotfix in the PremiumPay Production environment to enhance overall system performance. We will be deploying a backend service update aimed at enhancing process trailing ACH activity through our primary processor. No downtime is expected.

Start Time
Date: 04/23/2024
Start time: 7:00 PM PDT

Expected Downtime
No downtime is expected.

Duration
7:00 PM – 9:00 PM PDT

Components Affected
PremiumPay Digital Payments and Digital Engagement

If you have questions regarding this release, please reach out to our Support Team at supportticket@oneinc.com

Thank you,
One Inc Customer Experience Team
Apr 23, 15:22 PDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

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