Summary This notice is to inform you of scheduled monthly maintenance in the PremiumPay® production environment. Maintenance consists of routine infrastructure updates, including security patches and system updates, and will include business continuity testing to enhance overall system performance.
While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this maintenance.
Release Details Start Date 4/29/2026
Start Time 8:00 PM PT
Duration 8:00 PM – 1:00 AM PT
Expected Downtime Up to five minutes
Affected Components PremiumPay Digital Payments and Digital Engagement
If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.
Thank you,
One Inc Customer Experience Team
Posted Mar 30, 2026 - 08:20 PDT
This scheduled maintenance affects: PremiumPay (Administrative UI, Inbound API, Outbound API, Digital Engagement, Digital Payments Service).