All Systems Operational

Uptime over the past 90 days. View historical uptime.
PremiumPay Operational
90 days ago
100.0 % uptime
Today
Administrative UI Operational
90 days ago
100.0 % uptime
Today
Inbound API Operational
90 days ago
100.0 % uptime
Today
Outbound API Operational
90 days ago
100.0 % uptime
Today
Digital Engagement Operational
90 days ago
100.0 % uptime
Today
Digital Payments Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

One Inc PremiumPay Minor Release Notification Jun 9, 2026 19:00-21:00 PDT

Minor Release Notification

Summary
This notice is to inform you of an upcoming minor release in the PremiumPay® production environment. Minor releases are delivered weekly and include bug fixes, performance improvements, and minor enhancements outside of the monthly major release cycle. This release includes backend enhancements, security updates, and routine infrastructure improvements to our database storage layer.

While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this release.


Release Details
Start Date
6/9/2026

Start Time
7:00 PM PT

Duration
7:00 PM – 9:00 PM PT

Expected Downtime
No downtime is expected.

Affected Components
PremiumPay Digital Payments and Digital Engagement

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,
One Inc Customer Experience Team
Posted on Jun 05, 2026 - 14:57 PDT

One Inc PremiumPay Maintenance Notification Jul 1, 2026 21:00 - Jul 2, 2026 01:00 PDT

Maintenance Notification

Summary
This notice is to inform you of scheduled maintenance in the PremiumPay® production environment, which will include security updates on our production environment web servers.

While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this maintenance.

Release Details
Start Date
7/1/2026

Start Time
9:00 PM PT

Duration
9:00 PM – 1:00 AM PT

Expected Downtime
Up to one minute

Affected Components
PremiumPay Digital Payments and Digital Engagement

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Posted on Jun 03, 2026 - 12:50 PDT
Jun 9, 2026

No incidents reported today.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
One Inc PremiumPay Hotfix Notification
Completed - The scheduled maintenance has been completed.
Jun 5, 20:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:00 PDT
Scheduled - Hotfix Release Notification

Summary
We would like to notify you of a planned hotfix for the PremiumPay® production environment. This backend service update is intended to improve batch processing performance and is not expected to affect PremiumPay functionality or the user experience. It is being implemented proactively to further support overall system performance and stability. While no client impact is anticipated, we are sharing this update in advance as part of our commitment to transparency.


Release Details
Start Date
6/5/2026

Start Time
7:00 PM PT

Duration
7:00 PM – 9:00 PM PT

Expected Downtime
No downtime is expected.

Affected Components
PremiumPay


If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above.
If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,
One Inc Customer Experience Team
Jun 5, 15:15 PDT
Jun 4, 2026
One Inc PremiumPay Hotfix Notification
Completed - The scheduled maintenance has been completed.
Jun 4, 20:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 19:00 PDT
Scheduled - Hotfix Release Notification

Summary
We would like to notify you of a planned hotfix for the PremiumPay® production environment. This update addresses a recent change that impacted the display of payment method options within the CSR Modal when a string is passed instead of an array.

Release Details
Start Date
6/4/2026

Start Time
7:00 PM PT

Duration
7:00 PM – 9:00 PM PT

Expected Downtime
No downtime is expected.

Affected Components
PremiumPay

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above.
If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Jun 4, 15:15 PDT
Jun 3, 2026
One Inc Major Release Notification
Completed - The scheduled maintenance has been completed.
Jun 3, 01:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 PDT
Scheduled - Major Release Notification

Summary
This notice is to inform you of upcoming major releases across the following One Inc production environments: PremiumPay®, ClaimsPay®, and Admin Portal. The scheduled updates will be deployed to production on June 2 and 3, 2026. Major releases occur monthly and deliver new product features, technical improvements, or refactoring, and are deployed to both test and production environments.

Release Details
PremiumPay and Admin Portal Release
Start Date: June 2, 2026
Start Time: 9:00 PM PT
Duration: 9:00 PM – 2:00 AM PT
Expected Downtime: No downtime expected
Affected Components: PremiumPay Digital Payments and Digital Engagement, Admin Portal

ClaimsPay Release
Start Date: June 3, 2026
Start Time: 11:00 PM PT
Duration: 11:00 PM – 3:30 AM PT
Expected Downtime: No downtime expected
Affected Components: ClaimsPay

If you do not receive any further communication from us about these releases, please consider them successfully completed following the deployment windows listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
May 6, 12:35 PDT
Jun 2, 2026
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
One Inc PremiumPay Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 27, 23:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 PDT
Scheduled - Maintenance Notification

Summary
This notice is to inform you of scheduled maintenance in the PremiumPay® production environment, which will include security updates on our production environment web servers.

While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this maintenance.

Release Details
Start Date
5/27/2026

Start Time
9:00 PM PT

Duration
9:00 PM – 1:00 AM PT

Expected Downtime
Up to one minute

Affected Components
PremiumPay Digital Payments and Digital Engagement

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
May 4, 15:31 PDT
May 26, 2026
One Inc PremiumPay Minor Release Notification
Completed - The scheduled maintenance has been completed.
May 26, 20:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 19:00 PDT
Scheduled - Minor Release Notification

Summary
This notice is to inform you of an upcoming minor release in the PremiumPay® production environment. Minor releases are delivered weekly to provide bug fixes, performance optimizations, and minor enhancements outside of the monthly major release cycle.

This release includes back end service enhancements and security updates. While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this release.

Release Details
Start Date
5/26/2026

Start Time
7:00 PM PT

Duration
7:00 PM – 9:00 PM PT

Expected Downtime
No downtime is expected.

Affected Components
PremiumPay Digital Payments and Digital Engagement

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,
One Inc Customer Experience Team
May 22, 14:07 PDT
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