All Systems Operational

Uptime over the past 90 days. View historical uptime.
PremiumPay Operational
Administrative UI Operational
Inbound API Operational
Outbound API Operational
Digital Engagement Operational
Digital Payments Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

One Inc Major Release Notification Nov 3, 2026 21:00 - Nov 4, 2026 02:00 PST

Major Release Notification

Summary
This notice is to inform you of upcoming major releases across the following One Inc production environments: PremiumPay®, ClaimsPay®, and Admin Portal. The scheduled updates will be deployed to production on November 3 and 4, 2026. Major releases occur monthly and deliver new product features, technical improvements, or refactoring, and are deployed to both test and production environments.

Release Details
PremiumPay and Admin Portal Release
Start Date: November 3, 2026
Start Time: 9:00 PM PT
Duration: 9:00 PM – 2:00 AM PT
Expected Downtime: No downtime expected
Affected Components: PremiumPay Digital Payments and Digital Engagement, Admin Portal

ClaimsPay Release
Start Date: November 4, 2026
Start Time: 10:00 PM PT
Duration: 10:00 PM – 12:00 AM PT
Expected Downtime: No downtime expected
Affected Components: ClaimsPay

If you do not receive any further communication from us about these releases, please consider them successfully completed following the deployment windows listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Posted on Oct 05, 2026 - 09:56 PDT

Nov 2, 2026

No incidents reported today.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

One Inc PremiumPay Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 28, 23:55 PDT
Verifying - Verification is currently underway for the maintenance items.
Oct 28, 23:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT
Scheduled - Maintenance Notification

Summary
This notice is to inform you of the scheduled Q4 2026 Disaster Recovery test in the PremiumPay® production environment. This test is a crucial part of our efforts to ensure the resilience and reliability of our services.

Release Details
Start Date
10/28/2026

Start Time
8:00 PM PT

Duration
8:00 PM – 12:00 AM PT

Expected Downtime
Up to 15 minutes

Affected Components
PremiumPay

If you do not receive any further communication from us about this release, consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Sep 30, 07:58 PDT

Oct 27, 2026

One Inc PremiumPay Minor Release Notification
Completed - The scheduled maintenance has been completed.
Oct 27, 20:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:00 PDT
Scheduled - Minor Release Notification

Summary
This notice is to inform you of an upcoming minor release in the PremiumPay® production environment. Minor releases are delivered weekly to provide bug fixes, performance optimizations, and minor enhancements outside of the monthly major release cycle.

This release includes back end service enhancements and security updates. While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this release.

Release Details
Product: PremiumPay
Start Date: October 27, 2026
Start Time: 7:00 PM PT
Duration: 7:00 PM – 9:00 PM PT
Expected Downtime: No downtime expected

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Oct 23, 12:05 PDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

One Inc Hotfix Notification
Completed - The scheduled maintenance has been completed.
Oct 21, 19:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:00 PDT
Scheduled - Hotfix Release Notification

Summary
We are deploying an update to our API management platform to help ensure secure, reliable payment processing. Because the platform also supports ClaimsPay®, clients may experience an impact if an unexpected issue occurs during deployment; however, no downtime is expected.

Release Details
Start Date
10/21/2026

Start Time
7:00 PM PT

Duration
7:00 PM – 8:00 PM PT

Expected Downtime
No downtime is expected.

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above.
If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Oct 21, 14:57 PDT

Oct 20, 2026

One Inc PremiumPay Minor Release Notification
Completed - The scheduled maintenance has been completed.
Oct 20, 20:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 PDT
Scheduled - Minor Release Notification

Summary
This notice is to inform you of an upcoming minor release in the PremiumPay® production environment. Minor releases are delivered weekly to provide bug fixes, performance optimizations, and minor enhancements outside of the monthly major release cycle.

This release includes back end service enhancements and security updates. While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this release.

Release Notes and User Actions
For the latest release notes and any required user actions, log in to the One Inc Developer Hub, and then click the PremiumPay Minor Releases link.

Release Details
Product: PremiumPay
Start Date: October 20, 2026
Start Time: 7:00 PM PT
Duration: 7:00 PM – 9:00 PM PT
Expected Downtime: No downtime expected

If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.

Thank you,

One Inc Customer Experience Team
Oct 19, 08:27 PDT

Oct 19, 2026

No incidents reported.

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