All Systems Operational
PremiumPay
Operational
Administrative UI
Operational
Inbound API
Operational
Outbound API
Operational
Digital Engagement
Operational
Digital Payments Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
One Inc PremiumPay Maintenance Notification Apr 29, 2026 20:00 - Apr 30, 2026 01:00 PDT
Maintenance Notification
Summary
This notice is to inform you of scheduled monthly maintenance in the PremiumPay® production environment. Maintenance consists of routine infrastructure updates, including security patches and system updates, and will include business continuity testing to enhance overall system performance.
While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this maintenance.
Release Details
Start Date
4/29/2026
Start Time
8:00 PM PT
Duration
8:00 PM – 1:00 AM PT
Expected Downtime
Up to five minutes
Affected Components
PremiumPay Digital Payments and Digital Engagement
If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.
Thank you,
One Inc Customer Experience Team
Posted on Mar 30, 2026 - 08:20 PDT
Summary
This notice is to inform you of scheduled monthly maintenance in the PremiumPay® production environment. Maintenance consists of routine infrastructure updates, including security patches and system updates, and will include business continuity testing to enhance overall system performance.
While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this maintenance.
Release Details
Start Date
4/29/2026
Start Time
8:00 PM PT
Duration
8:00 PM – 1:00 AM PT
Expected Downtime
Up to five minutes
Affected Components
PremiumPay Digital Payments and Digital Engagement
If you do not receive any further communication from us about this release, please consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.
Thank you,
One Inc Customer Experience Team
Posted on Mar 30, 2026 - 08:20 PDT
One Inc Major Release Notification May 5, 2026 21:00 - May 6, 2026 02:00 PDT
Major Release Notification
Summary
This notice is to inform you of upcoming major releases across the following One Inc production environments: PremiumPay®, ClaimsPay®, and Admin Portal (for PremiumPay and ClaimsPay). The scheduled updates will be deployed to production on May 5–6, 2026. Major releases occur monthly and deliver new product features, technical improvements, or refactoring, and are deployed to both test and production environments.
Release Details
PremiumPay and Admin Portal Release
Start Date: May 5, 2026
Start Time: 9:00 PM PT
Duration: 9:00 PM – 2:00 AM PT
Expected Downtime: No downtime expected
Affected Components: PremiumPay Digital Payments and Digital Engagement, Admin Portal
ClaimsPay Release
Start Date: May 6, 2026
Start Time: 11:00 PM PT
Duration: 11:00 PM – 3:30 AM PT
Expected Downtime: No downtime expected
Affected Components: ClaimsPay
If you do not receive any further communication from us about these releases, please consider them successfully completed following the deployment windows listed above. If you have any questions or need assistance, please submit a case in ConnectONE.
Thank you,
One Inc Customer Experience Team
Posted on Apr 03, 2026 - 13:22 PDT
Summary
This notice is to inform you of upcoming major releases across the following One Inc production environments: PremiumPay®, ClaimsPay®, and Admin Portal (for PremiumPay and ClaimsPay). The scheduled updates will be deployed to production on May 5–6, 2026. Major releases occur monthly and deliver new product features, technical improvements, or refactoring, and are deployed to both test and production environments.
Release Details
PremiumPay and Admin Portal Release
Start Date: May 5, 2026
Start Time: 9:00 PM PT
Duration: 9:00 PM – 2:00 AM PT
Expected Downtime: No downtime expected
Affected Components: PremiumPay Digital Payments and Digital Engagement, Admin Portal
ClaimsPay Release
Start Date: May 6, 2026
Start Time: 11:00 PM PT
Duration: 11:00 PM – 3:30 AM PT
Expected Downtime: No downtime expected
Affected Components: ClaimsPay
If you do not receive any further communication from us about these releases, please consider them successfully completed following the deployment windows listed above. If you have any questions or need assistance, please submit a case in ConnectONE.
Thank you,
One Inc Customer Experience Team
Posted on Apr 03, 2026 - 13:22 PDT