Summary This notice is to inform you of scheduled maintenance in the PremiumPay® production environment, which will include security updates on our production environment web servers. While certain underlying components are shared with ClaimsPay®, no impact to ClaimsPay processing is anticipated as a result of this maintenance.
Release Details Start Date 9/30/2026
Start Time 9:00 PM PT
Duration 9:00 PM – 1:00 AM PT
Expected Downtime Up to 1 minute
Affected Components PremiumPay
If you do not receive any further communication from us about this release, consider it successfully completed following the deployment window listed above. If you have any questions or need assistance, please submit a case in ConnectONE.
Thank you,
One Inc Customer Experience Team
Posted Sep 09, 2026 - 07:25 PDT
This scheduled maintenance affects: PremiumPay (Administrative UI, Inbound API, Outbound API, Digital Engagement, Digital Payments Service).