Summary This notice is to inform you of upcoming major releases across the following One Inc production environments: PremiumPay®, ClaimsPay®, and Admin Portal (for PremiumPay and ClaimsPay). The scheduled updates will be deployed to production on May 5–6, 2026. Major releases occur monthly and deliver new product features, technical improvements, or refactoring, and are deployed to both test and production environments.
Release Details PremiumPay and Admin Portal Release Start Date: May 5, 2026 Start Time: 9:00 PM PT Duration: 9:00 PM – 2:00 AM PT Expected Downtime: No downtime expected Affected Components: PremiumPay Digital Payments and Digital Engagement, Admin Portal
ClaimsPay Release Start Date: May 6, 2026 Start Time: 11:00 PM PT Duration: 11:00 PM – 3:30 AM PT Expected Downtime: No downtime expected Affected Components: ClaimsPay
If you do not receive any further communication from us about these releases, please consider them successfully completed following the deployment windows listed above. If you have any questions or need assistance, please submit a case in ConnectONE.
Thank you,
One Inc Customer Experience Team
Posted Apr 03, 2026 - 13:22 PDT
This scheduled maintenance affects: PremiumPay (Administrative UI, Inbound API, Outbound API, Digital Engagement, Digital Payments Service).